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FAQs

Do you offer products in sizes or options different than the options on your website?

At the moment, the only sizes and options available are those that you see on the website. We are constantly exploring different fabrics and finishes, so stay updated with what's new in the shop by subscribing to our newsletter or following along on Facebook or Instagram!

 

Can I add my logo to your pillows?

Yep! Learn more about personalizing your SAYHELLO Pillow menu on our Personalization page!

 

Can I request a specific message or greeting? Can you design a custom pattern for my brand?

Absolutely! Learn more about personalizing your SAYHELLO Pillow menu on our Personalization page!

 

What are the care instructions for the SAYHELLO Pillow Menu?

Pillow covers can be washed at home in the washing machine in cold water with mild detergent on a gentle cycle. Hang to dry or tumble dry on low. Care instructions are included on the pillow (case) tag.

 

I placed an order but didn’t receive a confirmation. What do I do?

Hm, that's strange! Make sure to check your junk and spam folders for rogue confirmation emails. If all else fails, feel free to email us at shop@sayhellocreative.com, and we'll straighten it all out for you.

 

When will I receive my order?

Shipping rates vary among products due to production time, weekends, etc. Check out our Shipping page for more information.

 

Do you ship internationally and will I have to pay for customs and VAT?

Yes! We do ship internationally. Depending on your country, you may be required to pay customs or duties fees upon delivery. 

See our Shipping page for more information about International Orders.

 

Can I change or cancel my order, or update my shipping address?

Yes! Well, sort of. We have a 2 hour "pending" period with our printer once you have placed your order to make any changes, cancel or update your shipping address.

If you need to make any changes or cancel an order within 2 hours of making the order, email us at shop@sayhellocreative.com with what needs to be done. We'll respond as soon as we can. 

 

What shipping carrier and shipping methods are you using?

All shipping is calculated based on flat-fee shipping. You can read more about our shipping costs, times, and carriers on our Shipping Page.

 

What happens if I don’t receive my order or my tracking link is not valid?

Please write to us at shop@sayhellocreative.com if you don't receive your order or there is an issue with your tracking link.  

 

I’m not happy with the product, what do I do?

If the product is damaged, please send us a photo of the damaged product, your order number and a description of the damage. If the product is simply not what you were expecting, unfortunately we're unable to do anything. All of our products are printed on-demand, which means we don't hold an inventory. So we're unable to issue a refund for a returned item.

 

I received a damaged product, what do I do?

If the product is damaged when you receive it, please send us an email to shop@sayhellocreative.com and include (1) a photo of the damaged product, (2) your order number and (3) a description of the damage.

 

What is your exchange, refund and return policies?

All of our products are printed on-demand, which means we don't hold an inventory. For this reason, in general we do not accept returns or exchanges and we do not issue refunds.

If you place an order and realize you made a mistake immediately after placing the order, you have a window of about 2 hours when the order is "pending" before it  is sent out for printing. During these 2 hours you can still edit or cancel your order without any issue. After this pending period, however, unfortunately no changes can be made.